too bad that they couldn't help you with insurance
I thought it was a scandinavian company, found out now that it is a norwegian and that 1/3 of our population use them.
Their insurance covers everything, I'm even covered as soon as I cross my city border, you can buy new stuff if luggage is lost more than 6 hours, canceled flight, even missed flights if smth unfortunate happens while on the way to the airport etc etc
If I use my credit card/VISA to pay more than 50% of my travel costs (flight/gas for car & hotel/accomodation) I'm also insured during my vacation

That insurance is ok, but not as brilliant as the Europeiske.
Credit card even insure you and up to 3 friends travelling with you (atleast American Express had that 'deal' a few years ago).
Maybe there are some kind of travel isurance included in your credit card?